This Privacy Policy ("Policy") covers how QpiAI Pro ("Platform"), an enterprise-grade, no-code / low-code AutoML and MLOps platform that enables organisations to build, train, evaluate, deploy, and monitor machine learning models at scale, owned and operated by QPIAI INDIA PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, having its registered office at Mezzanine Floor, Northwest and Southwest Bays, HUB 1, SEZ Tower, Karle Town Center, Karle Infra Special Economic Zone, Nagavara Village, Venkateshapura, Bangalore North, Karnataka, India — 560045 (hereinafter referred to as "the Company", "QpiAI Pro", "we", "us", or "our") — collects, uses, discloses, processes, transfers and stores information received from users of our services and visitors and users of our website located at https://pro.qpiai.tech and its subdomains ("Offerings"). We are committed to upholding the privacy and security of information supplied by every person accessing or using our Offerings ("you").
Please take a moment to familiarise yourself with our privacy practices and to learn about our information gathering practices. By accessing or using our Offerings, you agree to be bound by, and acknowledge acceptance of, the terms and conditions of this Policy.
This Policy is in line with QpiAI Pro's commitment to comply with all applicable data privacy and protection requirements, including those prescribed under the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 and rules made thereunder (collectively "Data Privacy Laws").
1. Definitions
"Non-Personal Information" means any Personal Information that is either publicly available, or any information not personally identifiable to you.
"Personal Information" means any non-public information that directly or indirectly, in combination with other information available with us, is capable of identifying you, and includes the information that you provide when you register with us or avail our services through our website.
2. Minimum Age and Antecedents
Our Offerings are not designed for use by anyone under the age of 18 (eighteen). If you are a minor, you must access or use the Offerings through your parent or legal guardian. We use neutral age screening at the time of registration. If you are under the age of 18, the Company reserves the right to (a) block the registration; or (b) obtain parental consent in accordance with the Data Privacy Laws. We may, at our sole discretion, delete information pertaining to, and cancel accounts of, users suspected of being under the age of majority and using the Offerings without the verifiable consent of their parent or legal guardian.
3. Information Collected
Generally, you control the amount and type of information you provide to us when using our Offerings. If you choose not to provide Personal Information, you may be able to browse our website to find out more about us and our services, but you may not be able to access certain features and functions of the Platform.
If you choose to use our Offerings to purchase services you will be required to provide us with additional information, based on the nature of the services and facilities availed. Based on the features of our Offerings that you access or use, we may also be required to share your information, including Personal Information with our vendors and partners to facilitate the rendering of the Offerings. You hereby agree and acknowledge that such collection and sharing is based on your voluntary disclosure.
In course of your use of the Offerings, we may collect Personal Information from you. While some of your information must be mandatorily provided for registration and usage of the Offerings the provision of other information is optional and depends on the services being availed by you. We collect the information in the following manner:
3.1 Registration Information
When you register with us, we collect certain mandatory information from you which is required to enable you to use the Offerings and for us to verify your identity. This includes, among other things, your name, phone number, email address, organisation name, and billing address.
3.2 Your Communication with Us
When you contact us directly (via email, phone, chat, or other means), we may collect personal information from you in the course of that interaction.
3.3 Support Information
When you request support services for our Platform, we may collect information pertaining to your technical environment, model configurations, and the nature of your support request to facilitate resolution.
3.4 Financial Information
When you choose to purchase or subscribe to our Offerings, we may collect financial information necessary to process your payments. This includes your bank account details, card credentials, UPI ID, or any other payment information as disclosed by you. All payments are processed through authorised third-party payment processors. We do not store your full card number, CVV, or other sensitive card authentication data on our systems.
3.5 User Content
When you use our Offerings, we collect Personal Information that is included in the datasets, inputs, file uploads, or any other content you provide on our Platform. You warrant that where such content includes another person's personal data, you have obtained all necessary consents as required under the Data Privacy Laws.
3.6 Platform Usage Information
When you use the features of the Platform — including model training, experiment tracking, pipeline orchestration, and model deployment — we do not collect uploaded data, including: datasets, files, embeddings, data samples uploaded for training, validation, and testing; trained model artefacts, weights; or inference data. Integration data such as API tokens, access credentials, and user IDs from integrated systems is also not collected.
However, we collect the following information which is generic in nature and is required to provide a seamless user experience:
- Pipeline Configuration Data: AutoML pipeline settings, model architecture, hyperparameter configurations, feature engineering steps.
- Experiment and Training Logs: Model training metrics, evaluation results, performance benchmarks, and training run history.
- MLOps Deployment Data: Model deployment configurations, deployment health, model versioning records, and monitoring metrics.
- Dataset Configuration: Domain, Sub-Domain, spatial geometry, visual occlusion complexity, latent feature distributions, and class representation balance.
- Usage Metadata: Timestamps, frequency of pipeline and training executions, compute resource usage, API call logs, and IP-based location data.
We are not responsible for how any third-party data source, cloud platform, or integrated application collects, processes, uses, retains, or discloses your information.
3.7 Other Information
Any additional information which we may collect from you during your subsequent use of the Offerings, or as and when you avail our services.
While certain portions of the information will be held by us, some information will be shared with our vendors and partners for the purpose of delivering our Offerings. You hereby consent to such collection, use, display, processing and handling of your information by us as described in this Policy. You also acknowledge and agree that all such information provided by you is accurate, true and up to date. You acknowledge that your consent is free, informed, unconditional, specific and has been provided willingly without any coercion.
4. Cookies
Our Offerings may use "Cookies" to identify the areas of the website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We may use Cookies to personalise the content that you see on our website and the services we offer to you. Most web browsers can be set to disable Cookies. However, if you disable Cookies, you may not be able to access some functionalities of our website correctly or at all. We never place Personal Information in Cookies.
We may use Cookies for a number of purposes, including to provide general analytics; study traffic patterns to customise your experience; match your interests and preferences; improve Platform performance; keep track of your preferences; support security measures; assist in identifying possible fraudulent activities; and to improve the services we provide.
5. Third-Party Tracking Tools
We may also use third-party tracking tools to improve the performance and features of our website and Offerings. These are designed to collect only Non-Personal Information about your use of the Offerings. You understand that such tools are created and managed by parties outside our control, and we are not responsible for what information is captured or used by such third parties.
6. Automatic Information
We automatically receive information from your web browser or mobile device, including the name of the website from which you entered our website, the name of the website to which you are headed when you leave, and other information such as device usage information, device features, and your location. We also receive the IP address of your computer or device, your internet provider's name, your web browser type, and your computer operating system. We use such information to analyse trends and to help improve our Offerings.
7. Use of Information
We use information received from you to provide and maintain the website and our Offerings. Among other things, your information may be used:
- To generate and maintain your account on the Platform;
- To allow you to purchase our services or Offerings;
- To develop, enhance, market, sell, or provide our services;
- To communicate information pertaining to your inquiries;
- To provide customer support;
- To issue invoices, administer accounts, collect and process payments;
- To provide you with guidance on how to use the Platform and inform you of new features;
- To personalise the services we provide and make appropriate recommendations;
- To improve AutoML algorithms and MLOps capabilities based on aggregated and anonymised usage insights;
- To allow you to participate in interactive features on the Platform;
- To send you emails, e-newsletters, and personalised offers about our services;
- To collect feedback;
- To process and track your transactions;
- To prevent fraudulent transactions on the Platform;
- To analyse software usage patterns for improving product design and utility.
Subject to Data Privacy Laws, your information, including Personal Information may be transferred to, and maintained on systems located outside your state, country or jurisdiction. You consent to such transfer. We may also use, reproduce, distribute, disclose, sell and aggregate all Non-Personal Information derived from your use of the Offerings.
8. Sharing of Information
We do not sell, rent or otherwise provide your Personal Information to third parties for commercial gain. We may, however, use your Personal Information for the purposes of rendering the Offerings and for marketing. We may also provide your Personal Information to sub-contractors, vendors, third-party service providers, partners, or affiliate or group entities that provide services to us in furtherance of our Offerings. Such parties will only receive the information necessary to provide the respective services.
We may disclose or transfer your Personal Information in connection with a sale, merger, or reorganisation of QpiAI Pro. We may also be legally required to disclose your Personal Information if such disclosure is required under any law, necessary to assist law enforcement, or necessary to protect the legal rights, personal property, or personal safety of QpiAI, our users, employees, and affiliates.
9. Links to Other Sites
Our website may contain links to third-party sites that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policy, or practices of any third-party site. We advise you to separately review the privacy policy of every site you visit.
10. Information Security
The information provided by you is stored in access-controlled facilities with restricted access. Your information transmitted over the internet is protected through the use of encryption using secure protocols.
We are ISO 27001:2025 and SOC 2 Type 2 certified. All personal data stored on our systems is encrypted at rest using AES-256 encryption. Data transmitted between your device and our platform is encrypted in transit using TLS 1.2 or higher. All payment transactions are handled by a third-party gateway provider and are neither stored nor processed on our servers.
In the event of a personal data breach that is likely to affect your rights or interests, we will notify you and the relevant regulatory authorities in accordance with applicable Data Privacy Laws. However, no method of transmission over the internet is 100% secure, and your use of the Offerings is at your sole risk and discretion.
11. Rights of the User
- Right to Know. You have the right to obtain from us a summary of your Personal Information being processed by us, and the identities of vendors and partners with whom it has been shared.
- Right to Opt-Out. You have the right to opt-out of providing any of your information. However, we reserve the right to refuse or limit your access to the Platform.
- Right to Withdraw and Deletion. You have the right to withdraw your consent and request deletion of your Personal Information by contacting us. Withdrawal shall not affect the legality of processing based on consent made before your withdrawal.
- Right to Correct. You have the right to update or correct any of your Personal Information.
- Right to Nominate. You have the right to nominate another person to exercise your rights under applicable Data Privacy Laws on your behalf in the event of your death or incapacitation.
- Right to Grievance Redressal. You have the right to redress any grievances regarding collection or processing of your Personal Information.
To exercise any of your rights, contact us at pro-support@qpiai.tech. Upon receipt of a valid request, we shall acknowledge within five (5) business days, verify your identity, and respond within the timelines prescribed under applicable data protection laws.
12. Data Retention and Erasure
Unless required to be retained to comply with Data Privacy Laws or any other applicable law in force, we will erase or permanently delete all your Personal Information upon termination of our services, withdrawal of your consent, or once the purpose for which it was collected is no longer being served. Model artefacts and pipeline configurations associated with your account will be deleted within 30 days following account closure, subject to applicable retention obligations.
13. Grievance Redressal
In case of any grievance, you may address such grievance to our Grievance Officer.
Email: pro-support@qpiai.tech
We will acknowledge and respond to all valid requests within the time frame prescribed under the applicable Data Privacy Laws.
14. Changes to this Policy
We reserve the right to update or modify this Policy at any time, and all such changes will be effective immediately upon our posting the updated or modified Policy on our website. You are encouraged to review this Policy each time you access or use the Offerings.
15. Questions About Our Privacy Practices
If you have any questions about our privacy practices or this Policy, please write to us at pro-support@qpiai.tech.
